Sichuan and Chongqing Market Supervision Bureau jointly issued a report： complaints about food and catering services ranked first.

Zhongxin. com, Chongqing, March 12 (Liang Qinqing) The Chongqing Municipal Market Supervision Administration announced on the 12th that the market supervision bureaus of Sichuan and Chongqing jointly released the Analysis Report on 12315 Complaints and Reports in Sichuan and Chongqing in 2023 (hereinafter referred to as the "Report"). According to the report, the number of 12315 complaints and reports in Sichuan and Chongqing showed a trend of simultaneous growth, and the number of complaints and reports on food and catering services ranked first in both Sichuan and Chongqing.

　　In 2023, 12315 hotlines and platforms in Sichuan and Chongqing registered 845,900 complaints and reports, up 12.01% year-on-year. Among them, there were 660,900 complaints, a year-on-year increase of 19.70%; 185,000 cases were reported, down 8.89% year-on-year. Recover economic losses of 230 million yuan for consumers. The total number of complaints and reports in Sichuan Province was 607,500, a year-on-year increase of 10.45%. The total number of complaints and reports in Chongqing was 238,400, a year-on-year increase of 16.19%.

　　Comparing the data of complaints and reports from 2020 to 2023, the total number of complaints and reports in Sichuan and Chongqing has maintained growth for four consecutive years, and the total number of complaints and reports in 2023 exceeded 840,000. Although the total number of complaints and reports continued to rise, the growth rate dropped sharply after reaching its peak in 2022. In 2023, the growth rate of the total number of complaints and reports was 12.01%, which was nearly 18 percentage points lower than that in 2022.

　　It is worth noting that the Internet and mobile internet channels are the first choice to reflect the demands, but the growth rate has slowed down. In 2023, the 12315 platform in Sichuan and Chongqing received a total of 478,400 complaints and reports registered by complainants through the Internet and mobile internet channels, accounting for 56.55% of the total complaints and reports in Sichuan and Chongqing. Among them, there were 334,600 pieces in Sichuan Province, a year-on-year increase of 12.89%; There were 143,800 pieces in Chongqing, up 8.96% year-on-year.

　　According to the report, complaints are mainly concentrated in commodities, but the growth rate of service complaints is higher than that of commodity complaints. In 2023, 12315 hotlines and platforms in Sichuan and Chongqing registered and handled 377,500 complaints about commodities, accounting for 57.12% of the total complaints, up 12.00% year-on-year. There were 283,400 service complaints, accounting for 42.88% of the total complaints, up 31.82% year-on-year. Generally speaking, the commodity complaints in Sichuan and Chongqing are slightly higher than the service complaints, but the growth rate of service complaints is higher than that of commodity complaints.

　　In 2023, the top categories of complaints and reports in Sichuan and Chongqing were food and catering services, and the problems reflected by complaints and reports mainly focused on food safety. In the next step, the market supervision bureaus in Sichuan and Chongqing will continue to consolidate the results of the special action of "keeping inspection and ensuring", thoroughly investigate and rectify all kinds of potential risks in food safety, explore new modes such as "you shoot me and check me" and "you sweep me and check me", improve the pertinence and effectiveness of sampling inspection, and firmly hold the bottom line of food safety.