Didi driver drove 40 yards at high speed and asked for extra money, and the passenger called the police twice before arriving.
Sichuan Online Deyang News (Sichuan Online reporter, Zhang Yu)On the morning of the 27th, citizen Miss Hu took the Didi Express from Guanghan to Shuangliu International Airport for a flight, but was asked by the Didi driver to pay 100 yuan in extra cash on the way. After Miss Hu refused, the driver said harshly, "If you don’t add money, you won’t catch the plane," and drove on the highway at 40 yards per hour, and even parked the car on the road to delay time.
During the standoff between the two sides, Miss Hu called the police twice before the driver finally took her to the airport. But after arriving, the driver did not end the trip and ran for a while before ending the trip. At present, Miss Hu has complained to the Didi platform, which said it will severely punish the driver involved and compensate Miss Hu financially.
To catch the plane in a special car, the driver asked for cash payment
On the afternoon of July 26, Miss Hu booked a Didi Express through the Didi Taxi app. The next morning, Miss Hu would board a plane from Chengdu Shuangliu Airport to Urumqi, Xinjiang.
"After my appointment was successful, the driver, Master Lin, called soon and asked me to pay 180 yuan in cash for the fare and toll." Ms. Hu said that she had always used the express car software to pay online, so she refused the driver’s request, Master Lin, but agreed to pay the toll. Master Lin did not raise objections, and the two sides then made an appointment for the next day’s departure time.
At around 7:30 on the morning of July 27, Master Lin arrived at the agreed location to receive Miss Hu. After getting on the bus, Master Lin asked for cash payment, "He found various reasons in the car to ask me to pay cash, saying that there was a problem with the software billing, so I had better pay cash." Miss Hu flatly rejected Master Lin’s request.
Miss Hu introduced that along the way, the driver completely ignored the fact that he was driving on the highway and operated his mobile phone every two or three minutes, which made her feel very insecure.
The driver drove 40 yards at high speed and asked for extra money, and the passenger called the police twice
"When I got to the Ring Expressway, he asked me what the price displayed on my phone was, and I told him that the price displayed on the phone was more than 80 yuan." Miss Hu said that after hearing that the amount was only 80 yuan, Master Lin claimed that there was a problem with the software billing, and it was impossible to run at a loss, and asked for an additional 100 yuan on the spot.
Ms. Hu said that at that time, he asked Master Lin to drive to the airport first and then see how much the amount was. "He didn’t speak, and then he started to reduce the speed, first driving at 60 yards for three or four minutes, then reducing the speed to 40 yards and driving on the highway."
Seeing Master Lin slow down, she was worried that she would not be able to catch the plane. Miss Hu suggested that it was dangerous for the driver to drive like this, and it might delay her time on the plane, but Master Lin ignored it.
Just after the car pulled out of the airport toll gate, something unexpected happened to Miss Hu. The driver, Master Lin, parked the car on the road and asked Miss Hu to add 100 yuan to him again. Miss Hu suggested that she would only pay according to the price prompted by the software. If Master Lin didn’t drive again, she would call the police.
"He was very arrogant at the time and said that you should call the police!" Miss Hu said that she had no choice but to call the police for help. After hanging up, the driver said that if he wanted to make things worse, he would not take the plane and would not pay for the ticket.
"Then he restarted the car, walked 7 or 80 meters, suddenly braked, and hit me on the back of the passenger seat, and everything on the seat fell to the ground. He asked me why I called the police and asked me to cancel the alarm. I told him to cancel it as long as I got to the airport." Miss Hu said that after a standoff for a while, the driver locked the door and windows of the car and started the car to leave the airport. Seeing this, she quickly stepped forward to pull the handbrake and pull the key, forcing the car to stop, and called the police a second time.
After hanging up the alarm, the driver agreed to take her to the airport in exchange for Miss Hu’s cancellation of the alarm. Then, the driver took Miss Hu to the airport’s T2 terminal. At this time, the police called to inquire about the situation, and Miss Hu truthfully informed that she had been taken to the terminal.
At the end of the journey, the driver does not end the journey, and the passenger demands an apology from the platform and driver
After arriving at the airport, Ms. Hu paid the driver in cash for the 32 yuan toll on two sections of the expressway as agreed at the beginning, and asked the driver to end the trip. "At that time, he kept urging me to get off the bus quickly, and I was in a hurry to catch the plane, so I didn’t watch the driver end the trip on the spot." Ms. Hu said that at that time, he checked the mobile phone software at 8:31 am, and the price was 103.6 yuan.
Due to being busy checking in and checking luggage, Miss Hu did not pay attention to whether the trip was over. After changing the boarding pass, Miss Hu found that the vehicle was still running in the software and did not end the trip. The driver did not end the trip until the fare reached 207.7 yuan.
Ms. Hu said that she complained to the Didi Express platform after the incident, and the platform customer service also contacted her. The Didi platform said that it would cancel the cooperation with the driver, and at the same time help her modify the itinerary fee, which was changed from 207.7 yuan to 174.7 yuan. "I didn’t agree at that time, and I was worried about whether I would really cancel the cooperation with this driver. If the driver registers again, other passengers may also encounter my situation next time."
On the morning of the 28th, the reporter called the Didi platform. According to the inquiry of the platform staff, the complaint is currently being handled by the commissioner. According to the records of the commissioner handling the complaint, the platform will deal with the driver seriously, terminate the cooperative relationship with the driver, and the platform will also provide some financial compensation to the passengers involved.
On the morning of the 28th, the reporter called the driver, Master Lin, several times, but the other party never answered. After the last call, the reporter identified himself, but the other party said that the reporter had made a wrong call and then hung up the phone hastily.
On the evening of the 28th, the reporter called Miss Hu. Miss Hu said that on the 28th, Master Lin called her, saying that it was just a misunderstanding and hoped that she would not contact the media. The Didi platform also contacted her again, offering to give her a free ticket and a voucher, but she refused. "I will not accept their financial compensation. The only request is that Didi Express and the driver of the express train publicly apologize."